Appointments
If you are running late for an appointment please contact the office as soon as possible. Unfortunately a full session cannot be guaranteed if you are late but we will try to accommodate you if possible.
Failure to attend an appointment without notification will result in full payment of the session being due. Where the session has been prepaid there will be no refund.
Cancellations
If it is necessary for you to cancel or reschedule an appointment please give 24 hour notice so that the appointment can be offered to another client. If you give less than 24 hour notice the full fee for that session will be charged.
Confidentiality
Your personal information is kept safe and secure as required by Australian Privacy Laws. This means that your personal information will not be disclosed to any third party unless you give your consent or if required to do so by law, or if there is a duty of care where there is a concern about serious risk to you or others.